Allows supervisors to train staff, review agent quality of work, ensure high levels of customer satisfaction and create operational reports as required.
Can be used to verify spoken agreement between multiple sites or customers to prevent mistakes and misunderstandings.
Ensures business related calls from mobile phones can be captured and stored centrally as if they were made from the office.
Allows users to confirm pricing agreements, products purchased, quantities and delivery dates to prevent delays and disappointment.
Assists with PCI compliance, detail replay, discussion confirmations, increased efficiency, plus staff training and protection.
Allows financial transactions and confidential data to be recorded as required and access + playback restricted through user login and user profile settings.
Health and Safety / Compliance
Allows an organisation to ensure they meet industry compliance and general Health and Safety requirements.
Helps protects front line staff from caller abuse and assists in message playback and message clarification as required.
Can assist with problem handling, dispute resolution and staff training.